Dam pracę Szczecin
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Etat Global Service Manager

Firma: 3SHAPE POLAND SP. Z O.O. miejsce pracy: Szczecin

Global Service Manager
Miejsce pracy: Szczecin

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics present on the market as a global leader for over 20 years.
We’re now looking for an experienced professional, to own, manage and improve the 3Shape Global Service Team. Person will be pivotal in driving a customer centric mindset from within the team and ensuring that quality service is always top of mind.

Our offer:
  • Work in an inspiring environment with social, knowledgeable, and experienced colleagues
  • Becoming part of global leading fast-growing company
  • Further personal growth and development through continuous learning
  • Lots of interesting challenges that will require your skills
  • Private healthcare and Multisport card to keep you fit and well
Your profile:
  • Higher education, preferable technical. Background in electronics, optics will be an advantage
  • At least 3 years of experience in relevant area
  • Proven people-manager skills and results in developing high performing and highly motivated team
  • Previous experience from an international company
  • Good Knowledge of Microsoft Office, CRM, ERP, Power BI, Jira, MS Teams, Sharepoint
  • Quality and Continuous improvement process mindset
  • Fluent in English, both oral and written
Responsibilities:
  • Leading global service operations department, setting strategy, direction and goals for its functioning
  • You will be responsible for strategy alignment and implementation for Global Service teams by setting policies, processes implementation and good practices.
  • You will oversee the service delivery team daily activities, including training with focus on continuous improvement and customer satisfaction
  • You will continuously develop service delivery tools and methodologies
  • You will forge relationships with key stakeholder for global services project execution
Your profile:
  • Higher education, preferable technical. Background in electronics, optics will be an advantage
  • At least 3 years of experience in relevant area
  • Proven people-manager skills and results in developing high performing and highly motivated team
  • Previous experience from an international company
  • Good Knowledge of Microsoft Office, CRM, ERP, Power BI, Jira, MS Teams, Sharepoint
  • Quality and Continuous improvement process mindset
  • Fluent in English, both oral and written
Responsibilities:
  • Leading global service operations department, setting strategy, direction and goals for its functioning
  • You will be responsible for strategy alignment and implementation for Global Service teams by setting policies, processes implementation and good practices.
  • You will oversee the service delivery team daily activities, including training with focus on continuous improvement and customer satisfaction
  • You will continuously develop service delivery tools and methodologies
  • You will forge relationships with key stakeholder for global services project execution
Please add consent for processing personal data included: In accordance with the Law of Personal Data Protection of 29.08.1997 (Journal of Laws No. 133, item 883) I give my consent to processing of my personal data contained in my application for the purpose of current and future recruitment process within 3Shape Group.In accordance with art. 24 sec. 1 of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended), we inform you that the administrator of personal data provided by you voluntarily to conduct current and future recruitment is 3Shape Poland Sp. z o. o. with headquarters in Szczecin 71-001, at Południowa 27C. You have the right to access, correct and delete your personal data. Please be advised that, apart from the entities authorized under the law, the collected personal data will not be made available. Your personal data will be kept for a period of 12 months.Please be informed that the 3Shape Poland Sp. z o. o.  uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the 3Shape Poland Sp. z o. o. business premises as well as to protect the 3Shape Poland Sp. z o. o. property and assets. The CCTV system may be used to investigate security incidents in order to secure evidence, should such incidents occur. All footage gathered is stored no longer than 30 days. The images that are filmed are recorded centrally and held in a secure location.


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Data dodania: 03-02-2022
Wyświetleń: 134