kandydatów
Service Excellence Section Manager
Firma: METRO Global Solution Center Sp. z o.o. miejsce pracy: Szczecin
METRO Global Solution Center belongs to Global Business Services (GBS) organizations. This type of organization provide centralized, specialist services of selected operational processes. From our headquarters in Szczecin, we conduct financial and accounting processes for METRO entities, i.e. METRO/Makro Cash & Carry stores mostly located in Europe.
At METRO Global Solution Center, we handle financial and accounting processes for Makro stores, among others in the fields of General Accounting, Fixed Assets, Accounts Receivables, Reporting and Transfer Pricing.
As an organization we support our employees’ development and we create stable and safe work environment - we are the first ’ACCA Approved Employer’ in Szczecin, Puls Biznesu journal honored us with Gazela Biznesu title, indicating us as one of the most dynamically developing companies. We are also part of Association of Business Service Leaders (ABSL), what allows us to share knowledge and good practices with the best professionals.
We employ over 350 accounting enthusiasts and professionals in our industry, we speak 20 languages, serve 25 countries and are constantly developing, which is why we recently opened a second office in the center of Szczecin.
Service Excellence is a department consisting of several supporting functions related to internal control finance and quality management, accounting process centralization, knowledge management and service governance.
Main responsibilities:
- Providing value generating supporting services for operational teams in line with business strategy,
- Consulting with management teams, planning and execution of Service Excellence projects roadmap according to business priorities and timelines,
- Enhancing customer satisfaction by analyzing performance trends and addressing improvement areas for operations,
- Providing seamless service governance and actively supporting improvement of customer experience in terms of data organization, structured communication, supporting tools implementation, trainings and NPS surveys
- Ensuring operational compliance with corporate quality procedures and regulatory requirements of internal control system,
- Grooming KPI culture growth amongst the operational teams,
- Further development of operational knowledge management framework (incl. process documentation management, E2E solutions process framework built, accounting knowledge upskilling programs, knowledge sharing culture),
- Driving high performance Service Excellence and Internal Control Finance teams by mentoring, coaching and hands on working attitude.
Requirements:
- University degree
- Very good command of MS Office (PP, Excel, Visio, Sharepoints)
- Fluent English knowledge (spoken and written)
- Highly developed interpersonal skills, especially in the fields of communication, stakeholder management and facilitation
- Excellent organizational skills
- Change management experience
- Project Management qualifications
- SSC/BPO previous working experience (min. 3-5 years), leading successful change initiatives
- Demonstrated business acumen obtained from previous experience, operational or projects, preferably in finance organizations
- Lean Six Sigma experience will be an asset
We provide:
- Stable employment in an international corporation, which is constantly growing,
- Chance to expand knowledge and experience in various areas of accounting and knowledge management,
- An extensive package of professional training (in accounting, software - SAP, soft skills and language learning),
- Private medical care and group insurance, also for family members,
- Cash benefits as part of the Social Benefits Fund, i.e. Christmas allowance,
- Co-financed sports card,
- Team and company integrations after hours,
- A relocation package for people ready to move to Szczecin.
Pozostałe oferty pracy w firmie METRO Global Solution Center Sp. z o.o.
Wyświetleń: 165