kandydatów
Service Excellence Consultant
Firma: METRO Global Solution Center Sp. z o.o. miejsce pracy: Szczecin
METRO Global Solution Center belongs to Global Business Services (GBS) organizations. This type of organization provide centralized, specialist services of selected operational processes. From our headquarters in Szczecin, we conduct financial and accounting processes for METRO entities, i.e. METRO/Makro Cash & Carry stores mostly located in Europe.
At METRO Global Solution Center, we handle financial and accounting processes for Makro stores, among others in the fields of General Accounting, Fixed Assets, Accounts Receivables, Reporting and Transfer Pricing.
As an organization we support our employees’ development and we create stable and safe work environment - we are the first ’ACCA Approved Employer’ in Szczecin, Puls Biznesu journal honored us with Gazela Biznesu title, indicating us as one of the most dynamically developing companies. We are also part of Association of Business Service Leaders (ABSL), what allows us to share knowledge and good practices with the best professionals.
We employ over 350 accounting enthusiasts and professionals in our industry, we speak 20 languages, serve 25 countries and are constantly developing, which is why we recently opened a second office in the center of Szczecin.
Service Excellence is a department consisting of several supporting functions related to internal control finance and quality management, accounting process centralization, knowledge management and service governance.
Main responsibilities:
- Implementation and maintenance of operational knowledge management framework in close collaboration with operational teams;
- Identification of opportunities for increased efficiencies and improvements by analyzing existing processes, procedures, data storage and tools;
- Managing optimization projects in the area of knowledge management (e.g. data standardization, standard and template creation, process framework built);
- Product Owner of knowledge management and communication tools, their application and user training;
- Development and management of content collection for knowledge management platforms, identification of content gaps in close collaboration with subject matter experts;
- Process procedure management (creation and audit of DTP standards in compliance with internal/audit procedures, workflow and approval management and reporting);
- Promotion of usage of knowledge management solutions through grooming the knowledge sharing culture;
- Preparation and presentation of results and dashboards on KM status.
Requirements:
- University degree;
- Creative thinking and pro-active attitude;
- Very good organizational skills with ability to work on own initiative and under deadlines;
- Excellent communication, collaboration and facilitation skills;
- Computer skills: spreadsheet, Visio (or similar), word processing, PowerPoint, e-mail, collaboration systems;
- Basic database administration knowledge and skills;
- Fluent English knowledge (spoken and written);
- Working experience in SSC/BPO environment - min. 3-5 years;
- Experience in leading cross functional project groups;
- Practical project and change management experience;
- Experience in application of knowledge management tools as well as training contents creation will be an asset.
We provide:
- Stable employment in an international corporation, which is constantly growing,
- Chance to expand knowledge and experience in various areas of accounting and knowledge management,
- An extensive package of professional training (in accounting, software - SAP, soft skills and language learning),
- Private medical care and group insurance, also for family members,
- Cash benefits as part of the Social Benefits Fund, i.e. Christmas allowance,
- Co-financed sports card,
- Team and company integrations after hours,
- A relocation package for people ready to move to Szczecin.
Pozostałe oferty pracy w firmie METRO Global Solution Center Sp. z o.o.
Wyświetleń: 150